Support
Something not working, or a question we haven't answered? Email [email protected] and a person will reply.
For privacy questions, data requests or deletion requests, use [email protected].
MassLink
The panel isn't appearing
MassLink only runs on three LinkedIn pages:
- Your connections list — My Network → Connections
- People search results
- Company search results
On any other LinkedIn page, and on every other website, it does nothing. That's deliberate. If you're on one of those three and nothing appears, reload the page.
Nothing is being captured
MassLink reads rows as they render on screen. Scroll through the list — the counter climbs as more load. It won't scroll or page for you, so an unscrolled list captures only what was visible.
My captures disappeared
Captured data lives in your browser's local storage. It is removed if you:
- Clear browsing data with "hosted app data" or site data included
- Uninstall and reinstall the extension
- Use a different browser or a different browser profile
Chrome and Firefox keep entirely separate copies. There is no cloud copy. That is the trade-off for the data never leaving your machine — we can't restore it, because we never had it.
Export isn't downloading
Check whether your browser blocked the download, and whether "Ask where to save each file" is waiting on a dialog behind the window. Excel export needs Pro; CSV works on the free plan.
My licence key isn't working
Paste it into the toolbar popup under Licence and press Save key. If it's rejected, check for a trailing space from the copy. Still stuck — email support with the key and we'll look.
How do I delete my data?
- One record — the ✕ on any row in the dashboard
- A whole category — "Clear this tab" on Connections, People or Companies
- Everything — the delete-all action in the dashboard
- Permanently — uninstall the extension; the entire local database goes with it
Deleting a contact also deletes everything the AI inferred about them. There is no account to delete, because MassLink doesn't have accounts — a licence key unlocks paid features.
To have the subscription and usage records tied to your licence key removed, email [email protected].
Someone captured my details. Can you remove them?
We can't, and we'd be misleading you if we said otherwise.
MassLink stores captured contacts in that person's own browser. We hold no database of captured individuals, so we can't look anyone up, confirm whether you appear in someone's data, or delete you centrally. Only the person who captured your details can remove them — and when they do, it removes both the record and everything our AI inferred from it.
Email [email protected] and we'll explain what we can and help where possible.
Billing and cancellation
Manage or cancel from inside the extension. You keep Pro until the end of the period you've paid for. Billing questions: [email protected].
Reporting a bug
Email [email protected] with:
- Which browser and version
- Which page you were on
- What you expected and what happened instead
- A screenshot if you have one, with names and photos removed
Critical Tech is operated by Epyphite Pte. Ltd., Singapore (UEN 202011664K).